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FAQ

How many days you need to install the equipment?

The installation of the device is very simple, just need to power it on and it can be used

Can I transfer the money to you then you pay to other supplier?

We can provide you with payment services

Can I delivery the goods from other supplier to your factory? Then load together?

Of course, you can send the goods to our factory before shipment and we will help you load and secure the machine.

When will you leave your factory and to have your spring festival holidays?

We also provide you with online services during holidays, and factory shipments will be suspended for 7 days

Can the equipment be installed under hot weather?

Yes, absolutely no problem

Can Your products be installed under the cold weather?

Yes, absolutely no problem

Can you send your staff to install the equipment for us?

Yes, we can send engineers to your factory to check the equipment.

Can I only buy some spare parts from you?

Yes, We provide spare parts and auxiliary machines for injection molding machines

Will you will attend the fair to show your products?

Yes, we attend exhibitions every year: Thailand, Algeria, India, Bangladesh, Uzbekistan, Vietnam, Russia, etc.

Can you send your equipment to my warehouse in guangzhou?

Yes, we can deliver the goods to your designated city location

How long it takes you to provide the designing options for us?

We can provide you with a solution on the same day

What is your products standardization?

Complies with ISO 20430:2020 safety standards and machine industry standards

How do you pack the equipment?

We use stretch film and tape to pack the machine. When loading, we will use wood and straps to fix the machine to better protect the safety of the machine during transportation. We also provide fully enclosed wooden boxes

Can you can design the equipment according to our size?

Yes, We customize a complete one-stop solution based on your product

Which certificate do you have for your equipment?

We have CE, ISO certification

How many staffs do you have in your factory?

Our factory has 100 employees, 30 of whom are professional engineers.

Do you have any agent in our country?

We have agents and customers in many countries. If you need, we can provide you with local machine shopping and service.

Do you have any real project pictures of the equipment?

Yes, we are the manufacturer, and all the photos and videos are taken in our factory. If you need, you can come to visit our factory, or you can check our factory at any time through online video calls.

How far is your factory from the airport?

We are 25 kilometers away from the airport (about 1 hour's drive), and we will arrange for staff to pick us up

How long it will take from guangzhou to your factory?

The flight time is about two hours.

Do you provide free spare parts ?

We have prepared a free spare parts kit for the machine's vulnerable parts, which will be sent to you along with the machine.

Do you have detailed and professional installation manual?

Provided. Also supports 24-hour online technical guidance service

If OEM is acceptable?

Support OEM and ODM, produce according to your needs

Do you provide sample? Free or charge?

We can provide you with free samples of finished products for machine testing, and you will bear the shipping cost.

What is your term of payment?

30% deposit, 70% balance to be paid before shipment

What is your MOQ?

Whether it is accessories, auxiliary machines, or injection molding machines, our minimum order quantity is 1

Are you a trading company or a manufacturer?

We are manufacturer, factory

How long is your delivery time?

Can be shipped within 7 days at the earliest

How many production lines in your factory?

We have six production lines, including structural parts manufacturing, mechanical processing (such as core component manufacturing), assembly, electrical system connection, testing and debugging, auxiliary system integration, etc.

Can you provide a machine test video?

We provide machine fully automatic production test video

Can the machine language be changed?

Of course, our PLC controller can change the language. We can set the language and debug the machine according to your needs before delivery.

Does the factory provide mold testing?

Provide and debug the machine, save the parameters in the machine, and you can use it directly after receiving it

Can I visit the factory?

Welcome to our factory tomorrow to receive customers from different countries

How long is the warranty period of the machine?

whole machine&mold guarantee for 18 month(include the hydraulic/electric/mechanical parts) , cost repair/replacement of defective wearing parts. screw&barrel guarantee for six month(not include if use waste material).

What payment methods are supported?

Support T/T and LC payment

Is it possible to customize the machine?

We can change the color and style of the machine, change the configuration, and provide customized production services according to your needs.

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